Frequently Asked Questions
These are some of the most frequently asked questions about our cookies, shipping and events.
Shipping
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How far in advance do I need to order my cookies online?
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​Orders must be placed more than one week before your desired pickup or shipping date.
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What happens if I place the order less than a week in advance?
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​Orders placed 7 or LESS days prior to pickup/shipping date will be charged a short notice fee of 15% of the order total.
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How are cookies shipped?
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We ship our cookies using the GLS shipping service. They are delivered within 24 hours of leaving our store.
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Do you deliver?
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​No, we only offer in-store pickup or shipping through GLS.
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Ordering
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Where can I order cookies?
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​You can request cookies from us by going to the Celebrate with us page.
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How far in advance do I need to order El Cookie online?
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​Orders must be placed more than one week before your desired pickup or shipping date.
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What happens if I place the order less than a week in advance?
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​Orders placed 7 or LESS days prior to pickup/shipping date will be charged a short notice fee of 15% of the order total.
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Can I order other baked goods that you have in your cafe?
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We currently only send cookies
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How do I pay for my order?
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​After confirming your order we will send you an invoice and you will pay online through the invoice.
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Can I order LESS than 12 cookies at a time?
- No​
- What happens if I change my order less than a week in advance?​
- Orders changed 7 or LESS days before the pickup/shipping date will be charged a short notice fee of 15% of the order total.​
Events
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Where can I find information about events at El Cookie?
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All the information is on our events page.
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Do I need to pay for your events?
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Many of our events are free, but some are paid, such as baking and cookie decorating classes. All the information is on our events page.
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How do I register for events?​
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Trivia and board game night is on a first-come, first-served basis (no registration), but registration is required for our other events. To do this, send an email to el.cookie.alicante@gmail.com
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Café
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Do you have gluten free options?
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Yes. Every day we have gluten-free peanut butter cookies. Every 3 weeks we have "Gluten Free Week" where we have more gluten free options
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Do you have vegan options?
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No. We have gluten-free and dairy-free options. All our products contain eggs.
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Is your cafe dog or pet friendly?
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Yes. We allow dogs and pets. Make sure your pet is well behaved and does not cause damage to the cafe or disturb other customers.
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